AI Automation Lead; Business Process

Opprtunities like this don't come around every day!! We’re currently working closely with the CEO of a leading Fintech in Scotland who is looking for a Business Process Automation Lead to modernise and scale internal automation across a 450‑person organisation, with a strong focus on back‑office operations and business‑critical processes.

A brand new role, you will be fully responsible for identifying high‑impact automation opportunities, shaping the approach, and delivering solutions that measurably improve efficiency, accuracy and customer/employee experience.

You’ll lead the design and implementation of AI‑enabled automation, while also evaluating current tooling and platform constraints (including where the current ecosystem may limit what’s achievable) and recommending pragmatic, scalable alternatives where needed. This is a hands‑on leadership role with real influence, ideal for someone who enjoys combining technical depth with business impact.

• Own the internal automation roadmap across departments, focusing on back‑office and operational workflows.
• Identify, prioritise and deliver automation opportunities with clear ROI and measurable outcomes.
• Design and implement end‑to‑end automation solutions using AI where it adds tangible value (e.g., intelligent document processing, workflow automation, decision support).
• Assess current Microsoft‑based tooling and architecture; recommend enhancements or complementary platforms to unlock greater capability (e.g., Microsoft Power Platform, UiPath).
• Establish engineering standards, governance and best practices for automation development, deployment and monitoring.
• Work closely with stakeholders across operations, finance, HR and other functions to map processes and remove bottlenecks.
• Ensure automation solutions are secure, compliant and maintainable, with appropriate audit trails for business processes.

This is a high impact opportunity and you’ll be expected to have had experience operating in a role that blends strategy, delivery and technical leadership.

We’re looking for someone who’s done this before, can hit the ground running and doesn’t need hand‑holding. To be considered, you’ll offer experience/expertise in the following:

• Proven experience leading automation engineering or process automation initiatives in a business setting.
• Strong understanding of internal process optimisation and back‑office operations (e.g., finance ops, HR ops, customer operations, shared services).
• Hands‑on experience delivering automation using one or more of: RPA/workflow tools (e.g., Microsoft Power Automate/Power Platform, UiPath), integration platforms, scripting/engineering approaches, and AI‑enabled automation.
• Ability to evaluate platform constraints and make sound build/buy/extend recommendations, including within Microsoft environments (e.g., Power Platform).
• Strong stakeholder management skills with the ability to translate business needs into technical delivery.
• Knowledge of security, governance and compliance considerations for automating internal processes (desirable).