Recruitment Program Lead Job Aberdeen area,Aberdeen City Scotland UK,Business

Who are we?

At MBO we give people the control to do the work they love the way they want. We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.

Position

Purpose

The Recruitment Program Lead is responsible for leading the day-to-day operational delivery of a complex vendor management program supporting a strategic enterprise client. This role serves as a primary operational point of contact for the client and is accountable for service delivery, supplier performance, issue resolution, process discipline, and the successful movement of talent through the program lifecycle.

This position requires a highly credible, client-facing leader who can operate effectively in a demanding, fast-moving environment, balance competing priorities, communicate clearly under pressure, and drive action across suppliers, internal MBO teams, client stakeholders, and other program partners. The Program Office Lead must be equally comfortable managing executive-level client interactions and maintaining detailed operational control of the program.

Key Areas of Responsibility Client Relationships – Own the day-to-day client experience and program credibility

Develop and maintain strong professional relationships with client stakeholders across procurement, program leadership, talent, and other functions involved in the program.
Serve as a primary point of contact for operational questions, escalations, service issues, and program decisions.
Communicate proactively and confidently with a highly engaged client, including when expectations, timelines, or requested outcomes require clarification or reset.
Translate client priorities into clear actions for MBO, suppliers, and other program participants, and ensure commitments are tracked through completion.
Identify risks, blockers, and emerging issues early; develop recommended solutions and elevate appropriately when resolution requires senior leadership involvement.
Set realistic expectations regarding program capabilities, timelines, dependencies, and costs.
Lead or support recurring client meetings, pipeline reviews, operational reviews, and issue-resolution discussions.
Focus on continuous improvement of service delivery and ensure client satisfaction goals are achieved.

Program Operations & Service Excellence – Accountable for disciplined execution

Own day-to-day program execution across candidate submission, screening, interview coordination, onboarding, staffing readiness, assignment activation, and related lifecycle activities.
Ensure candidates progress through required program controls and approval gates before advancing to the next stage.
Coordinate handoffs among suppliers, MBO Client Services, client stakeholders, interview teams, onboarding resources, and other internal or external partners.
Respond to and resolve operating problems quickly, including stalled candidates, incomplete requirements, scheduling constraints, system issues, and unclear ownership.
Ensure compliance with client procurement policies, program requirements, documented processes, contractual commitments, and service-level expectations.
Maintain strong process discipline across program systems, trackers, and workflow tools so that candidate and program status information is current and reliable.
Monitor data integrity and ensure operational…