Continuous Improvement Manager

Location: Remote, with frequent travel required across the UK

We're looking for a Continuous Improvement Manager to help drive operational performance and improvements across First Bus Regional Bus.

Reporting to the Head of Continuous Improvement, you'll work closely with depot and regional leadership teams to identify opportunities for improvement, tackle operational challenges and deliver meaningful, sustainable change.

You'll play a key role in ensuring best practices, processes and standards are consistently applied across our regions, helping our teams work more effectively and deliver better operational outcomes.

• Lead targeted, data-driven improvement initiatives across depots and regions to enhance operational performance.
• Use structured problem-solving and root cause analysis to identify challenges, develop solutions and deliver lasting improvements.
• Work closely with operational leaders to identify performance gaps, prioritise improvement activity and support performance recovery.
• Develop, document and share operational standards, processes and best practices to drive consistency across Regional Bus.
• Analyse performance data to identify trends, risks and opportunities, turning insights into practical actions.
• Collaborate with Data & Analytics teams to improve reporting, dashboards and performance insights.
• Build strong relationships with General Managers, Senior General Managers and Service Delivery Directors to support and embed change.
• Monitor and measure improvement initiatives, ensuring they deliver tangible, sustainable results.
• Champion a culture of continuous improvement, encouraging teams to identify opportunities and adopt more effective ways of working.

• Proven experience in continuous improvement, operational excellence or performance improvement, ideally within a multi-site environment.
• A strong track record of delivering measurable operational improvements through data-led initiatives.
• Experience using structured problem-solving and root cause analysis techniques, such as Lean or Six Sigma.
• Strong analytical skills, with the ability to turn complex data into clear, actionable recommendations.
• Experience working collaboratively with operational teams in fast-paced environments.
• Excellent stakeholder management, communication and influencing skills, with the ability to engage colleagues at all levels.
• A practical, hands-on approach, combining analytical thinking with the ability to drive and embed operational change.

- Competitive, plus up to 15% annual bonus