Senior Counselor

Senior Travel Counselor – Aberdeen Proving Ground, MD

Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor to join our team onsite at Aberdeen Proving Ground. As a Senior Travel Counselor, your mission will be to "Deliver the Perfect Trip" to sustain optimum results for our clients and for CWTSatoTravel.

• You will delight the traveler/travel arranger and all CWTSatoTravel clients.
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience.
• Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
• You will strengthen the CWTSatoTravel brand.
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation.
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate.
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.
• You will build CWTSatoTravel’s value.
• Possess a strong understanding of travel trends and industry best practices.
• Seek higher levels of performance continuously.

• Minimum 3 years travel counselor experience.
• Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Knowledge of ticketing procedures.
• Proficiency in a minimum of one CRS.
• Ability to meet and maintain required performance standards.

As part of our hiring process we conduct background checks on potential new hires. Because this work would be with our Federal Government Client, the government requires that the successful candidate be a U.S. Citizen. Authorization to work in the U.S. is not sufficient for this position.

Americorps/Peace Corps and other national service alumni are encouraged to apply.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.