Resident Liaison Team Leader

Resident Liaison Team Leader

£37,576pa

Monday to Friday, 9am – 5pm

Fixed Term Contract

Our Client, a reputable housing association, is looking for a Resident Liaison Team Leader to join their busy team working on patches covering East Sussex & M23 Corridor. Your duties as a Resident Liaison Officer will include;

• Managing properties
• Having health and safety awareness issues relating to decent home-
• Improvements programme is carried out in occupied properties.
• Arrange access to premises with minimum disruption
• Maintaining good relationships with tenants and clients
• Maintain a high level of client satisfaction and customer care
• Ensure a smooth and uninterrupted work flow
• Maintain records on our/client IT systems and produce reports
• Record resident satisfaction levels
• Liaise with site staff and clients
• Visiting residents whilst works are in progress and dealing with any issues/concerns immediately in order to stop escalation/avoid complaints.
• Carry out administration duties such as start date letters
• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction