US Customer Success & Operations Lead
Job in
Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listed on 2026-07-02
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Dormont Manufacturing Co is seeking a Senior Customer Happiness Team Manager to oversee their customer service operations, bridging front-line leadership with US market stakeholder alignment. This hybrid role involves directly managing a team of customer agents while serving as the primary operational coordinator across shifts.
The ideal candidate should possess strong analytical skills, a bachelor's degree, and at least 5 years of customer service experience. Responsibilities include managing performance reviews, operational coordination, and stakeholder reporting.
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