Customer and Community Engagement Officer

Customer and Community Engagement Officer

Position is a permanent opportunity at the NMC NE Account, based at either our Perth or Aberdeen office. Working Monday to Friday, 25 hours per week, the role supports Transport Scotland to improve service levels on the trunk road network.

• Customer Service & Community Engagement
• Act as the first point of contact for enquiries received by Transport Scotland.
• Manage enquiries direct from MSP/MP’s and other Elected Members.
• Encourage and develop collaborative working relationships with MSP/MP’s and other Elected Members.
• Assist other members of the Engagement Team to deal with general enquiries and media requests.
• Handle enquiries promptly and professionally, ensuring a positive experience.
• Support initiatives that strengthen community relationships and engagement.
• Administrative & Support Duties
• Provide general administrative support for the team.
• Maintain accurate records and documentation.
• Assist with organising events or community activities.
• IT & Systems
• Use IT systems efficiently for communication, reporting, and data management.
• Update internal platforms as required.
• Learning & Development
• Be willing to learn and adapt to new tasks, including training for North East-specific requirements.
• Demonstrate enthusiasm and flexibility to take on varied responsibilities.

• Driving licence – for travel as required.
• Strong communication skills – both verbal and written.
• IT proficiency – confident with digital tools and platforms.
• Customer service orientation – approachable and solution-focused.
• Enthusiasm and willingness to learn – proactive attitude.
• Previous experience in customer service or administration is preferred.

• Working with MSP/MP’s and/or Elected Members.

• Career Development – Exceptional development and progression plan.
• Pension – Generous Pension scheme which we will contribute to.
• Holidays – Minimum 24 days holiday plus Bank Holidays.
• Choices – Flexible benefits scheme tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey – Online voucher portal with discounts from leading retailers, including healthcare, free GP service and dental vouchers.
• Social Value – 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at  to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.