Customer Service Assistant

Customer Service Assistant – Aberdeen Airport – 42 Hours per week – £27,955.20 per annum

Come and join our friendly team.

As the face that represents APCOA and our client, you will provide a high standard of customer service, answering telephones and intercoms and dealing with face-to-face enquiries. You will ensure the car park equipment operates efficiently at all times, maintain cleanliness and provide a level of service which gives complete customer satisfaction. The role involves working days and nights on a four on/four off shift pattern.

Please note that a full driving licence is essential for this role.

• Ensure all procedures are fully complied with
• Understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
• Operate parking control equipment
• Be competent in the repair, maintenance, or replenishment of car parking equipment in line with manufacturers recommendations
• Regulate the entry and exit of vehicles to and from car parks
• Park vehicles in a way that maximises the potential space and revenue whilst ensuring risk of damage is minimised
• Ensure all paperwork is fully and accurately completed
• Complete vehicle Smart Check reports prior to using any company vehicle
• Drive, and care for all company vehicles carefully, complying with all appropriate legislation
• Monitor the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained
• Undertake regular/random mobile/foot patrols of the car parks and monitor activity to deter criminal activity Controlled Forecourt
• Understand and be fully familiar with the ANPR system and CCTV equipment
• Operate control equipment
• Regulate the entry of vehicles to the controlled forecourt

• Control the movement of coaches in the coach area
• Provide front line support in the event of equipment failure Customer Service
• Assist customers in distress or in need of assistance
• Ensure customer complaints and insurance claims are minimised
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
• Ensure by your appearance and conduct, that customers will choose to use our services again
• Receive and answer in a polite manner parking enquiries from members of the public
• Answer the telephone and intercom in a professional manner and deal with all queries in accordance with APCOA’s operating procedures