Customer Experience Specialist — Front Desk & Phone Support
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Service Rep, Clerical, Office Administrator/ Coordinator, Bilingual -
Administrative/Clerical
Clerical, Office Administrator/ Coordinator
East Cambridgeshire District Council is seeking a Customer Service Advisor to join the front-line team. The role involves handling enquiries by telephone, at the reception desk, and via email/online channels, ensuring a friendly and efficient service with first-contact resolution where possible.
You will log interactions using council systems and undertake administrative tasks with full training provided. The post is office-based, 37 hours per week, Monday to Friday, with a standard
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