SA– Customer Experience Administrator

At Sport Aberdeen, we are dedicated to providing outstanding services and ensuring our customers have the best possible experiences. We pride ourselves on our commitment to inclusion, excellence and customer focus.

The customer experience administrator role is the first point of contact for our customers across a range of channels and services. You will be confident and adaptable to our different customer groups and able to recognise and deal sensitively with any customer inclusion needs.

You will be friendly, proactive, have great communication skills and enjoy working as part of a team. Above all, you will be committed to maintaining high customer service standards and ensuring customers receive enjoyable and effortless service in response to their enquiries.

You will have some background working in a customer service setting and using different software packages. Previous experience working in an office environment as well as an understanding of customer service standards are desirable but not essential.

This is a full-time, 37-hour per week role, which includes evening and weekend working. The role works on a shift basis, with a rota covering 8am–8pm Monday to Friday and 9am–5pm Saturday and Sunday.

Job Code:

SA780

Post:

Customer Experience Administrator

Location:

1 x Full time 37 hours per week:

Various shifts between 8am-8pm Mon-Fri and 9am-5pm Sat-Sun

The team works on a four-week rotating rota comprising three weeks of early shifts (8am-4pm) and one week of late shifts (12pm-8pm). Staff work one weekend in four (9am-5pm), with corresponding days off during the week. Part-time and flexible working requests will be considered.

1 x Part Time 15 hours per week:

9am-5pm Sat-Sun

Please specify in your application which role you are applying for.

If you have any specific questions about the role, please contact Hannah McGill at

Closing date for Applications:

The closing date for applications is Friday 23rd October
2026 at 12 noon.

Please note that BOTH the application and Equal Opportunities and Criminal Convictions forms MUST be submitted for your application to be considered.

Please see Sport Aberdeen website for more information.