Service Designer

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We're looking for a highly experienced and passionate Senior UX Service Designer to join our dedicated team, focused on transforming critical public services. You'll play a vital role in designing end-to-end, citizen-centered experiences that are inclusive, accessible, and compliant with government standards. This role requires a blend of strategic thinking, hands-on design expertise, and the ability to navigate the unique complexities of the public sector environment.

• Take ownership of complex service areas, leading the design from discovery and alpha stages through to live implementation and continuous iteration.
• Plan, conduct, and analyze comprehensive user research (qualitative and quantitative) with diverse user groups, turning insights into actionable design recommendations.
• Create detailed service blueprints, user journey maps, and system maps to visualize the current state and model future state services across all touchpoints.
• Collaborate effectively with policy experts, product owners, delivery managers, subject matter experts, and other designers to align service design with policy intent and technical feasibility.
• Ensure all designs meet the GDS Service Standard (or equivalent government design standards) and comply with accessibility regulations (WCAG 2.1 AA).
• Provide guidance and mentorship to junior UX/Service Designers and advocate for service design principles across the organization.

• Proven experience as a Service Designer or Senior UX Designer, with a significant portion of this experience gained within the public sector or a related regulated industry.
• Expert-level knowledge and practical experience with the end-to-end Double Diamond design process.
• Demonstrable ability to design for accessibility and inclusion, particularly meeting WCAG 2.1 AA standards.
• Strong portfolio showcasing strategic service design projects, illustrating the impact of your work on user outcomes and organizational efficiency.
• Excellent communication, presentation, and facilitation skills, with the ability to articulate design rationale to senior stakeholders.
• Proficiency with relevant design and collaboration tools (e.g., Miro, Figma, etc.).

Mid-Senior level

Contract

Public Relations and Consulting

Staffing and Recruiting

London, England, United Kingdom

£20,000.00-£32,000.00

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