RSS Service Operations Engineer

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

• Location Grangemouth / Field based

The RSS Service Operations Engineer is responsible for the operational delivery, performance, and management of Draeger’s Rental and Safety Service portfolio ensuring the highest standards of service, safety, customer satisfaction, and commercial performance.

Based at the Grangemouth facility, this role combines project management, operational leadership, technical expertise, and customer engagement. The position serves as a support interface between customers, field service teams, and Draeger management, assisting with the delivery of Rental Safety Services (RSS), shutdown support, and associated projects across the UK.

The role carries significant accountability assisting the RSS Operations Manager with operational planning, resource management, project execution, contract performance, stakeholder engagement, and business growth..

The RSS Service Operations Engineer leads by example, demonstrating exceptional safety behaviours, technical competence, and leadership while mentoring and developing service personnel

The main details are highlighted below.

• Assist with the day-to-day delivery of Draeger's RSS business throughout the UK
• Ensure contractual obligations, customer expectations, and business performance targets are consistently achieved
• Act as a customer contact for operational matters, service delivery, and contract performance
• Help co-ordinate operational activities to ensure efficient execution of service, maintenance, repair, rental, and project work UK wide
• Support Regional Service Managers/RSS Operations Manager in achieving departmental and company objectives
• Continuously identify and implement improvements to service delivery, efficiency, and customer satisfaction

• Planning and execution of customer shutdown activities across the UK
• Conduct site surveys and live equipment trials to determine work scope and recommend suitable solutions
• Support the deployment and integration of:
  • INARA
  • Con Hub 3.0
  • Rental Robot systems
  • RSS rental solutions
• Manage equipment, hardware, and logistics requirements for shutdown activities and projects
• Develop deployment strategies for Rental Robot upgrades and lifecycle management
• Organise customer operational meetings, project reviews, and post-shutdown feedback sessions
• Ensure lessons learned, best practices, and improvement opportunities are communicated throughout the business

• Help build and maintain a skilled pool of personnel capable of supporting customer shutdowns and large-scale projects across the UK
• Help co-ordinate resource requirements through Draeger field service engineers, Regional Service Managers, and approved agency personnel
• Supervise field service engineers and assigned project teams
• Mentor, coach, and support the development of less experienced employees
• Promote a positive team culture focused on safety, quality, and customer satisfaction

• Manage RSS rental fleets, containers, and associated operational equipment
• Ensure rental units are configured to customer requirements, including Rental Robot integration where required
• Oversee deployment, utilisation, maintenance, and operational readiness of rental assets
• Track asset utilisation and identify opportunities to maximise fleet efficiency and profitability

• Provide technical leadership and support for RSS activities
• Undertake service, repair, commissioning, calibration, and maintenance activities on Draeger portable gas detection and safety equipment
• Ensure all technical work complies with manufacturer procedures, test certificates, service manuals, and quality management requirements
• Support field installations, customer demonstrations, commissioning activities, and after-sales support
• Maintain technical expertise and remain informed on new product developments, technologies, and market trends

• Build and maintain strong…