Redcoat Manager

Final date to receive applications: 26 October 2026

Department: Entertainment

Employment Type: Permanent - Full Time

Location: Minehead

Reporting To: Joe Smith

The role of Redcoat Manager will support the Head of Entertainment in the overall success and consistent running of the entertainment operation and delivery. The Redcoat Manager will focus on supporting all ‘on’ and ‘off stage’ events, and activities, across all break types, by maintaining high standards of customer services and team member effectiveness whilst adhering to all company best practices and legal requirements.

The Redcoat Manager will be essential in driving a high-quality experience to our guests, through a motivated and highly engaged team of Redcoats.

They will develop people and be passionate about delivering exceptional experiences to our guests by nurturing, training and coaching the team in a fun filled, professional environment.

They will form part of the Entertainment Experience leadership on resort and will take on Duty Manager shifts across all breaks and shift patterns.

Live in accommodation can be discussed.

• Clear Leadership and development of the Redcoat Assistant Manager and Redcoat team. Includes regular team briefs / meetings and setting of expectations / update news and information required by team to do their job to at their best.
• Co-ordinate and support the Redcoat teams activity and Performance to ensure all elements of ‘on stage and off-stage’ entertainment is delivered as directed, and maintaining the consistency of delivery and exceptional experience.
• Coach team members to deliver the highest level of guest engagement. Through the way they Host, communicate and create moments with our guests.
• Actively communicate regularly with entertainment leaders (Technical / Production / Co-ordinators / Ents HOD) to drive knowledge, feedback, and collaborative working across the department as an ‘experience lead’.
• Delivering a consistent ‘performance management’ processes (including attendance / conduct / and ‘onstage’ standards) in line with our policy whilst maintaining support and encouragement to deliver at their best.
• Deliver regular feedback through the 30, 60, 90, 121 coffee chats and PDP process’.
• Support, Coach and Lead teams across all break types.
• Role model correct behaviours in line with our culture, creating and encouraging a positive, inclusive and motivating environment and team.

• Support the day-to-day entertainments operation across all Butlins breaks, taking on the role of Entertainment Duty Manager, and overseeing the delivery of both day and night.
• Ensure a welcoming, fun and inclusive environment for all guests.
• Monitor guest feedback and support continuous improvement.
• Resolve guest queries and complaints professionally.
• Ensure accessibility and family-friendly standards are maintained.
• Alongside the Entertainment HOD, manage the resort experience for visiting artistes, Acts and Bands and their on-resort wellbeing.
• Consistently evaluate the quality of performance and delivery of all shows, events and activities, ensuring each meets the criteria as set by the producer / director.
• Exceed guest expectations by ensuring all entertainment activities, performances and events are executed to the highest possible standard
• With support from the Technical Manager, create the correct ambience through temperature, light levels, music and appropriate use of supporting elements in all activity and performance environments and venue support areas.

• Support venue coordination with production and technical teams for seamless delivery of all guest product and interactions.
• Support the Entertainment HOD to…