Motorrad Aftersales Advisor

Motorrad Aftersales Advisor - Barretts of Canterbury

Contract Type: Full-time

Barretts of Canterbury - celebrating over 120 years as a trusted family-owned dealership - continues to grow with the launch of our dedicated BMW Motorrad operation. We are now seeking a passionate and customer-focused Motorrad Aftersales Advisor to join our team.

This exciting hybrid role combines both Service Advisor and Parts Advisor responsibilities, supporting our riders throughout their ownership journey.

As a Motorrad Aftersales Advisor, you will be the first point of contact for our motorcycle customers, providing exceptional service, expert guidance, and aftersales support.

Your responsibilities include:

• Managing service bookings and customer communication
• Advising customers on maintenance, repairs, and workshop requirements
• Handling parts enquiries, stock management and ordering
• Supporting the sale of rider equipment, accessories, and Motorrad lifestyle products
• Ensuring a seamless and premium customer experience in line with BMW Motorrad standards

You would be required to work a 40-hour week. Working hours would be 8:00-17:00 Monday to Friday with a 1-hour lunch break.

Ideal candidates will bring a combination of customer-facing experience and technical understanding:

• Customer service experience (automotive or motorcycle industry beneficial)
• Parts knowledge or previous experience in a parts advisory role
• Keyloop Drive experience (advantageous but not essential)
• Full motorcycle licence (highly beneficial)
• Strong communication skills, enthusiasm for motorcycling, and a proactive approach to customer care

• Discounted servicing and parts across the group
• Annual staff events and Barretts Summer Ball (biennial)
• Modern, state-of-the-art facilities
• Cycle to Work scheme eligibility
• A supportive team committed to delivering outstanding customer service

If you share our passion for motorcycles and delivering outstanding customer care, we'd love to hear from you.

To apply, please submit your CV and covering letter to bmw detailing your relevant experience and why you would be a great fit for this position.

Closing date for applications: 15th February 2026.

However, once we have sufficient applications, we withhold the right to close job vacancies early.

Reg Office:
Broad Oak Road, Canterbury, Kent, CT2 7PQ

Reg. Company Number: 349070

VAT Reg. No. GB

Barretts of Canterbury Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them.

Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. Barretts of Canterbury Limited is authorised for General Insurance distribution purposes by the Financial Conduct Authority.

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