Finance Operations Improvement Lead

Overview of the Role

The Finance Operations Improvement Lead will provide operational leadership and drive process improvements across Finance Operations during a period of organisational change. Initially focused on Accounts Payable, you will stabilise operations, reduce backlogs, strengthen financial controls, and improve service delivery. This hands on role combines operational management, continuous improvement, team development, and change leadership, helping to prepare the function for a smooth transition to a permanent Finance Operations Manager.

• Lead and support the day-to-day operation of the Accounts Payable and Accounts Receivable teams
• Reduce transactional backlogs while ensuring business continuity and high service standards
• Resolve complex supplier queries and oversee timely, accurate supplier payments.
• Review and redesign finance processes to improve efficiency, controls, and customer service
• Develop and implement Standard Operating Procedures (SOPs) and consistent ways of working
• Identify opportunities for automation, digital improvement, and finance system optimisation
• Support, coach, and develop team members, promoting accountability and continuous improvement
• Establish, monitor, and report on key operational performance indicators, risks, and improvement initiatives

• Significant experience leading Accounts Payable or Finance Operations within a complex organisation
• Proven track record of reducing operational backlogs, improving performance, and delivering sustainable process improvements.
• Strong understanding of Procure-to-Pay processes, financial controls, and operational best practices.
• Experience coaching and developing teams through periods of change.
• Excellent organisational, analytical, communication, and stakeholder management skills.
• Strong IT skills, including finance systems and Microsoft Excel.

• Knowledge of ERP implementations, finance system optimisation, or continuous improvement processes
• Professional accounting qualification (AAT, ACCA, CIMA or equivalent), or substantial relevant operational experience
• Exceptional people management, communication and relationship building skills

• 35 hour working week
• Hybrid Working
• Above market pension contribution and holiday pay
• Great team environment
• Opportunity to have impact