Client Service Associate - Level 2

We are recruiting for a Client Services Associate to join an established wealth management business, supporting Financial Advisers and delivering a high-quality service to clients.

• Process new business, investments, withdrawals, switches and rebalances
• Support client reviews and ongoing servicing
• Manage client queries and maintain accurate records within Xplan
• Work closely with Advisers and internal teams to ensure excellent client experience

• Previous experience in wealth management, financial planning administration or Adviser support
• Good knowledge of pensions and investment products
• Strong organisation, communication and attention to detail
• Xplan experience is advantageous
• CII level 4 qualified or working towards the qualification would be beneficial

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.