Senior Revenues And Benefits Officer

We are looking for an enthusiastic and positive individual to work as part of, and to provide advice, support and mentoring to a team responsible for the administration of and processing applications for Housing Benefit and Council Tax Support.

You will also work alongside teams working in hardship applications, maintaining an accurate Council Tax Base and Non-Domestic Rates Rating List and maximising collection of Council Tax, Non-Domestic Rates and Housing Benefit over payments.

We are looking to appoint a permanent full-time post within the Quality Team. The full-time position is 37 hours per week, Monday to Friday, with the position to be based at Howden House Office.

We currently operate a hybrid working pattern.

For this role you will need a range of skills and experience including:

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• An in-depth working knowledge of Housing Benefit and Council Tax Support assessment, legislation, policies and procedures by being an experienced skilled benefits practitioner
• A good practical understanding of welfare benefits and their relationship with Housing Benefit and Council Tax Support
• A detailed understanding of a customer focussed approach to service delivery and the needs of service users
• Excellent I.T. skills including proficiency in the use of Microsoft Office 365 applications and extensive working experience of Benefits software systems and workflow management systems
• Effective communication skills and an ability to explain information to a wide variety of audiences
• Demonstrates good analytical and problem-solving skills and a good working understanding of standards and frameworks which support assessment and decision making

This challenging role requires a keen commitment to teamwork, exceptional communication and customer-focused skills and the ability to liaise effectively with a range of internal and external organisations and stakeholders.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.