Site Coordinator

Hybrid role based between home and office

3 days a week
- Mon
- Tues & Friday - 22.5 hours

Supporting customers and claimants at the Assessment Centre

Responsibilities include managing customer experience and supporting Health Practitioners

Role requires excellent communication, interpersonal, planning, and organisation skills

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

3 days a week
- Mon
- Tues & Friday - 22.5 hours
Hybrid Role - based between Home & Office. In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Health Practitioner (HP). You will be responsible for supporting our customers and claimants who visit the AC along with our HPs who work out of the AC. As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site.

1. Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service 10% 2. Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC 10% 3.

Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times. 10% 4. Manage the appointment arrivals board ensuring systems keep up to date and in good order 25% 5. Provide general support to HPs based or attending the AC.

25% 6. Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate 10% 7. General administration duties; e.g. answering the telephone, copying, documents etc 10%

• Health Professionals
• Senior Site Coordinator
• Service Delivery Manager

• Understanding of claimants needs and appropriately responding in a caring manner when required
• Excellent communication and interpersonal skills
• Excellent planning and organization skills
• Proficient in the use of Microsoft office package
• Demonstrable influencing skills to support the delivery of an excellent customer experience
• Ability to maintain and develop working relationships
• Experience of working effectively in a customer facing environment
• Resilience and ability to deal with setbacks constructively and work to resolution of issues
• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct
• Work cohesively as part of a medical and non medical team of individuals
• Willingness to travel as…