Service Desk Analyst L2 – ITIL Certified Onsite
Job in
Aberdeen, Aberdeen City Area, AB10 1FX, Scotland, UK
Listed on 2025-12-21
Listing for:
N Consulting Limited
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
A service management consultancy in Scotland is looking for a Service Desk Analyst L2 to manage incidents and service requests effectively. The ideal candidate will have over 4 years of experience in IT support, strong skills in ITSM tools like Service Now, and excellent communication abilities. Responsibilities include troubleshooting technical issues, maintaining documentation, and ensuring SLA compliance. This full-time role offers a salary between £35,000 and £40,000 per year with a focus on customer service excellence.
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