Senior IT Support Analyst

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit.

Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

Responsible for service management and providing high quality, effective and professional services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation.
The role will be a combination of BAU Support and project work.

• Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
• Excellent analytical and communications/written skills (verbal/written).
• Strong inter-personal skills.
• Ability to work in a team environment.
• Proven ability to work well under pressure and to multiple deadlines, practical thinker.
• Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
• Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
• Problem management – liaises with relevant parties to achieve a resolution.
• Project management – experience of managing or working on projects.
• Knowledge of Office
  365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
• Experience of cloud technologies.
• In-depth knowledge of Azure administration and deployment.
• Good HP hardware knowledge.

• Day-to-day delivery, optimisation, and improvements of systems processed and data.
• Improving IT service processes and procedures
• New sites delivery.

• Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
• Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc.
• Excellent communication and customer service skills.
• Driving Licence.

• Fantastic hybrid working environment working Mon
  - Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

• Own it, Care About it, Make it Exceptional, Win Together

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...