IT & Systems Support Engineer

Richard Irvin an RSK Group company is recruiting for a IT & Systems Support Engineer to join the team based in Aberdeen, UK
. This is a full-time, permanent position.

Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.

• Act as the first point of contact for IT support issues, escalating where necessary.
• Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
• Provide support remotely, over the phone, and in person when required.
• Assist in maintaining and updating IT documentation, asset records, and support procedures.
• Help achieve company wide ISO 27001 accreditation.
• Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, and mobile devices.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving licence

• Salary depending on experience
• Company Pension
• Life assurance

RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.