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IT​/Tech Head, IT Support

Job in Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listing for: Oho Group Ltd
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager
Job Description & How to Apply Below
Position: Head of Support

Overview

Head of Support | Fully Remote (UK)

We’re working with a high-growth technology business in the fuel & energy sector that’s scaling fast — and they’re looking for a Head of Support to take their customer support function to the next level. This isn’t about “keeping the lights on.” It’s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.

What you’ll be doing
  • Setting the vision and strategy for a growing support function
  • Leading and developing a high-performing, fully remote team
  • Driving improvements in speed, quality, and customer satisfaction
  • Championing new tools, processes, and smarter ways of working
  • Acting as the customer voice across the business, influencing change
What we’re looking for
  • A proven support leader with experience scaling teams in fast-moving environments
  • Someone equally comfortable setting strategy and rolling up their sleeves
  • Data-driven and commercially minded, with a focus on measurable outcomes
  • A natural coach who brings out the best in people
  • Above all, someone who is passionate about delivering an exceptional customer experience
  • Someone who has experience and is comfortable conducting 2nd line support duties when needed
Why this role?

You’ll join a company that’s scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference — without being held back by legacy processes or endless red tape.

Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT System Custom Software Development
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