Presales Technical Consultant

Customer Success Manager (Technical / Pre-Sales)

Do you have hands‑on experience with payment terminals? Have you worked in a technical pre‑sales or sales engineering capacity within payments? Are you comfortable in a customer‑facing role that blends pre‑sales support with live customer problem‑solving?

An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland.

Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre‑sales support function and remains firmly hands‑on, sitting at the intersection of sales, product, and customer delivery.

You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast‑paced, regulated environment.

• Providing technical pre‑sales support (demos, tenders, solution design)
• Supporting customer onboarding and implementations
• Acting as a technical escalation point for live customer issues
• Advising on payment terminals, acquiring flows, certifications, and updates
• Working closely with sales, product, engineering, and project teams
• Meeting customers across the UK & Ireland as required

• Experience in the payments industry
• Strong knowledge of payment terminals
• Background in technical pre‑sales, sales engineering, or technical support
• Confident communicator with customers and internal stakeholders
• PSP, terminal vendor, or acquiring experience

Interested? If this matches your background and expectations, apply or message for a confidential conversation.