Success Architect; EMEA

Overview

Join to apply for the Qualified Success Architect (EMEA) role at Qualified
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• Delivering and leading customers through the Qualified Implementation Framework
• Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products
• Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives
• Establish a deep consultative relationship with various client business units
• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
• Conduct Quarterly Business Reviews with key stakeholders
• Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
• Executive analysis of customer health score to achieve renewal targets

• 3+ years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor’s degree
• Passion for making customers successful with software solutions

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce App Exchange.

Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit  to learn more.

One Team We’re all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

Diversity & Inclusion Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Mid-Senior level

Full-time

Design, Art/Creative, and Information Technology

Professional Training and Coaching

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