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IT Support HelpDesk/Support

L2 Service Desk Analyst Onsite

Job in Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listing for: Natobotics Ltd
Full Time position
Listed on 2026-02-19
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading tech solutions provider is seeking a Service Desk Analyst L2 in Aberdeen. The candidate should have 4+ years of experience in service desk operations, strong troubleshooting skills, and a solid understanding of ITIL practices. Ideal candidates will excel in customer communication and have proficiency in tools like Service Now and Beyond Trust. Responsibilities include managing incidents, generating service reports, and ensuring SLA compliance.

This onsite role requires excellent problem-solving capabilities and a collaborative mindset.
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