Lead ServiceNow Developer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We have a newly created opportunity for an experienced and innovative Lead Service Now Developer to take technical ownership of the design, development, and implementation of complex Service Now solutions. This senior role will lead development best practices, mentor the development team, and ensure delivery of high-quality, scalable, and maintainable solutions aligned to platform standards.

The ideal candidate will bring deep Service Now expertise, proven delivery experience, and exceptional stakeholder engagement skills to define and deliver the Service Now vision and roadmap across ITSM, CSM, ITOM, and other modules. You will combine hands‑on technical leadership with architectural oversight, ensuring alignment with governance, security, and business requirements in domain separated environments.

You will work closely with the Platform Owner to convert strategy, governance and architectural direction into practical technical execution, ensuring all solutions align to platform standards, design patterns and long-term vision.

This is a senior technical leadership role within a global organisation transforming its IT service capabilities. You will shape and lead Service Now development, influence the technical roadmap, and deliver innovative solutions that drive measurable business value and platform excellence.

In this influential role, you will act as a technical authority within the Service Now Centre of Excellence (COE), driving continuous improvement, automation, and innovation to support enterprise service transformation.

• Provide technical leadership across all Service Now development activities, ensuring adherence to coding and platform best practices.
• Lead solution design sessions, translating complex business requirements into scalable technical solutions.
• Oversee development and integration work across ITSM, CSM, ITOM, and other modules.
• Establish and enforce development standards, code review processes, and documentation practices.
• Collaborate with the Platform Owner to define and deliver the Service Now roadmap and architectural vision.

• Design, develop, and deploy advanced Service Now solutions, including custom applications, integrations, and automation workflows.
• Manage complex scripting, API integrations, and performance tuning to ensure platform reliability.
• Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing.
• Resolve critical technical issues and support continuous delivery pipelines.

• Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth.
• Promote continuous improvement in code quality, reusability, and efficiency.
• Contribute to the definition of governance, design standards, and automation frameworks.
• Champion new features, technologies, and Service Now innovations that add business value.

• Deliver enterprise‑grade Service Now solutions that align with architecture and governance standards.
• Establish development best practices, templates, and reusable components.
• Enable faster, higher‑quality releases through automation and CI/CD practices.
• Enhance platform scalability, maintainability, and user experience.
• Develop and mentor a high‑performing Service Now development team.

• Extensive experience as a Senior or Lead Service Now Developer in an enterprise or MSP environment.
• Expert‑level proficiency in Service Now development, scripting, and integration (JavaScript, Glide, REST/SOAP APIs).
• Strong understanding of Service Now architecture, data model, and platform capabilities.
• Experience leading development teams and…