Third Line ICT Support Engineer

Third Line ICT Support Engineer

Exceed has an exciting opportunity for an experienced Third Line ICT Support Enginee
r to join our Aberdeen Head Office. This is a hands‑on role within our ICT Managed Services team, acting as the senior escalation point for complex technical issues while maintaining critical infrastructure and driving continuous improvement.

• Act as the final escalation point for complex technical incidents
• Manage and resolve major incidents, including root cause analysis
• Maintain core infrastructure (Windows Server, Active Directory, M365)
• Administer virtualisation (VMware/Hyper‑V) and cloud platforms (Azure/AWS)
• Support and manage network infrastructure, security, and connectivity
• Monitor backups, disaster recovery, and system performance
• Lead or contribute to infrastructure projects, upgrades, and deployments
• Automate processes and improve system reliability
• Maintain technical documentation and knowledge base
• Mentor junior engineers and support team development
• Participate in on‑call rota and out‑of‑hours support

• Degree in IT or related field (or equivalent experience)
• Proven experience in a 3rd line or senior infrastructure role
• Strong knowledge of Windows Server, AD, and Group Policy
• Experience with virtualisation and cloud platforms
• Solid networking fundamentals (TCP/IP, firewalls, routing)
• Scripting experience (Power Shell essential)

• Strong problem‑solving and analytical skills
• Clear communication and stakeholder engagement
• Proactive, self‑motivated, and detail‑oriented
• Ability to mentor and support team members