Product Support Analyst

We have an excellent opportunity for a highly motivated and skilled Product Support Analyst to join our team in Aberdeen. The role will deliver support and maintenance for application services across the UK products portfolio, ensuring applications remain aligned with product roadmaps and business requirements. It may be a Permanent or contract position. If you are a team player with excellent communication skills and prior application support experience, we’d love to hear from you.

• Provides level 1 and level 2 application support and maintenance services
• Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
• Engagement with 3rd party vendors as part of support and maintenance activities
• Provide support for onshore/offshore business applications
• Related hardware accessory support and asset management
• Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
• Works with third party vendors to ensure services are supported
• Engagement with other IS functions to ensure successful deployment of solutions into production
• Maintains system documentation and ensures knowledge articles are up to date
• Ensures incident(s) and request(s) are dealt with within agreed SLAs
• Deploys and manages solutions to meet business requirements as defined by the Products Manager
• Required to provide out of hours support on an occasional basis for scheduled maintenance, project activities and via the on-call support rota

• Experience of Cloud Application services, M365, Azure, SQL. AD
• Experience of database technologies such as SQL Server and Oracle
• Experience of application installation and configuration
• Experience and in-depth knowledge of the support and testing of applications
• Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
• Ability to prioritise own workload and meet agreed deadlines
• Strong organisational skills to be able to juggle multiple issues and changing priorities
• Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
• Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential

Our competitive salary and benefits package includes a company pension scheme, private medical and dental insurance, group income protection, group life assurance, cycle to work and electric car salary sacrifice scheme. We invest in your development: we will fund your study materials and exam fees, and once you pass, you’ll receive an incentive bonus.