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Service Desk Pro - 1st Line IT Support
Job in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listed on 2026-07-18
Listing for:
Sword Group
Part Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Location: Aberdeen City
Sword Group is seeking an experienced Service Desk Analyst to join a fast-paced team providing 1st line IT support and incident/request logging, with escalation to 2nd/3rd line when necessary. The role emphasizes ITIL-aligned processes, KPI/SLA delivery and proactive service management.
The position requires strong communication, IT troubleshooting skills and a customer-focused mindset, with a pathway to grow within a broad technology services environment.
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