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Senior Service Desk Operations Leader
Job in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listed on 2026-07-26
Listing for:
Sword Group
Part Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Aberdeen City
Sword Group in Aberdeen is seeking a Service Desk Operations Manager to lead and mature the Managed Services Service Desk across enterprise environments. You will drive governance, service maturity, and continual improvement, transforming the desk into a proactive, data-driven capability aligned with ITIL practices.
The role offers flexible working and a comprehensive benefits package within a growing MSP. Ideal for senior leaders with strong incident, escalation, and service improvement
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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