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Senior Service Desk Operations Leader

Job in Aberdeen City, Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listing for: Sword Group
Part Time position
Listed on 2026-07-26
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 70000 - 95000 GBP Yearly GBP 70000.00 95000.00 YEAR
Job Description & How to Apply Below
Position: Senior Service Desk Operations Leader - Flexible Working
Location: Aberdeen City

Sword Group in Aberdeen is seeking a Service Desk Operations Manager to lead and mature the Managed Services Service Desk across enterprise environments. You will drive governance, service maturity, and continual improvement, transforming the desk into a proactive, data-driven capability aligned with ITIL practices.

The role offers flexible working and a comprehensive benefits package within a growing MSP. Ideal for senior leaders with strong incident, escalation, and service improvement

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Position Requirements
10+ Years work experience
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