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First-Line IT Support Engineer | MSP Helpdesk
Job in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listed on 2026-08-10
Listing for:
Thorpe Molloy McCulloch Recruitment
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Thorpe Molloy McCulloch Recruitment is seeking an IT Helpdesk Support Analyst in Aberdeen to be the first point of contact for users. You will log, triage, and resolve incidents across Windows, Microsoft 365, AD/Azure AD, networking, and hardware, using a ticketing system and SOPs to strive for first-contact resolution.
Working in a busy MSP environment, you’ll escalate complex problems to 2nd line when needed, document outcomes clearly, and help with onboarding and asset management, while
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