Cloud Platform Service Engineer

Compensation

£40,000 – £50,000 base (depending on experience) + benefits

• Early-career Cloud Platform Service Engineer on a major Cloud and Platform managed service
• A good next step if you have some hands‑on IT infrastructure, cloud or technical support experience
• Fast‑growing technology consultancy specialising in the energy sector
• Aberdeen preferred; elsewhere in Scotland considered with regular travel to Aberdeen
• Real enterprise platforms — Azure, AWS, VMware, Windows, Linux and Microsoft 365
• Day-to-day incidents, service requests, monitoring, patching, backups and standard changes
• Experience with areas such as Azure, Windows Server, Active Directory, networking, VMware or Microsoft 365 helps, but we don’t expect all of it — gaps are absolutely fine, and we care more about fundamentals, curiosity and willingness to learn than a long list of certifications
• Learn from experienced Cloud Platform Engineers and a Platform Technical Lead, building skills across cloud, infrastructure, automation and troubleshooting
• Clear technical progression path into Cloud Platform Engineer
• Energy sector experience useful but absolutely not required
• Baseline Disclosure Scotland check required
• Flexible working (we’re very relaxed)

Hypercube Consulting is the leading technology partner for the energy sector, building a world‑class team of technology experts with deep domain knowledge in all things energy.

We work across cloud, infrastructure, data, AI and software, helping energy‑sector organisations modernise and operate the technology platforms behind genuinely important business services.

Find out more here:
Hypercube | AI for Energy

We’re looking for Cloud Platform Service Engineers to join the team delivering a major cloud and platform managed service for an energy sector customer.

This is an early‑career role. You might be supporting Windows servers, Azure, Active Directory, Microsoft 365, networking or virtualisation today — on a service desk, in an infrastructure support team, or in a junior cloud role and wanting exposure to a much larger environment. Any of those backgrounds could work.

You’ll join experienced Cloud Platform Engineers and a Platform Technical Lead who will support your development, starting with day-to-day incidents, service requests, monitoring alerts, patching, backups and standard changes, with help available when something gets complex.

The environment is large and varied — Azure, AWS, VMware, Windows and Linux infrastructure, Microsoft 365 and other cloud technologies. You don’t need experience with all, or even most, of it. What matters is that you have some practical technical experience, understand the basics, enjoy troubleshooting and want to learn. We want you to investigate problems rather than move tickets between queues, ask good questions when you’re stuck, and learn from the engineers around you.

You’ll work within established processes using Service Now for incidents, requests and changes. Never used it? Experience with another ticketing or IT service‑management system is equally useful.

As your knowledge and confidence grow, you’ll take on more complex work, with a clear progression route to Cloud Platform Engineer.

• Investigate and resolve cloud and infrastructure incidents
• Respond to monitoring alerts and carry out initial troubleshooting
• Complete technical service requests and routine operational tasks
• Keep tickets updated so customers and other engineers know what’s happening
• Follow issues through rather than passing them on, escalating to experienced engineers when an issue becomes more complex

• Help operate and maintain the customer’s cloud and infrastructure environment
• Work with Azure, Windows and Linux servers, VMware, networking, identity and Microsoft 365
• Carry out routine platform health checks and respond to what they find
• Learn how the parts of a large hybrid cloud environment fit together
• Work alongside experienced engineers on more complex problems

• Deliver regular Windows and Linux patching
• Monitor backups and investigate straightforward failures
• Support…