Service Desk Lead: xSupport & Incident Command
Listed on 2026-10-15
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
IT Professional Services Limited seeks a Service Desk Lead to manage day-to-day delivery of the Service Desk and onsite support for a key customer. You will lead a team of analysts and site engineers, acting as the senior escalation point and operational owner of the service.
You will drive incident resolution, proactive communication, and adherence to agreed service standards while developing knowledge bases and coaching staff for continuous improvement.
Our group is growing, and we are hiring a Service Desk Lead: 24x7 Support & Incident Command in United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Lead: 24x7 Support & Incident Command role in the description above.
We appreciate your interest in this position.
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