Business Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are looking for an experienced Business Analyst to support and enhance a portfolio of business-critical corporate systems while acting as a key link between IT and the wider business. This is a varied role that combines business analysis, application support, stakeholder engagement, vendor management, project delivery, and continuous improvement activities.

Working closely with business stakeholders, you will develop a strong understanding of business processes, identify opportunities to improve efficiency and effectiveness, and deliver technology solutions that support organisational objectives. You will also be responsible for ensuring business systems are well-governed, documented, supported, and aligned with the overall technology roadmap.

• Provide 2nd line support for a portfolio of corporate business systems, investigating and resolving issues, coordinating maintenance activities, and delivering system enhancements.
• Adhere to IT Service Management processes for incident, problem, and change management.
• Build strong relationships with business stakeholders to understand operational and strategic requirements.
• Identify opportunities to create business value through technology solutions and process improvements.
• Analyse, review, and document business processes, requirements, and data flows, identifying areas for improvement and optimisation.
• Ensure business systems are fully documented, including application architecture, infrastructure, support arrangements, and operational procedures.
• Manage supplier and vendor relationships, including licensing, budgeting, service levels, contract management, and performance reviews.
• Provide guidance, support, and training to end users, promoting effective use of systems and adherence to organisational standards and policies.
• Define, plan, coordinate, and deliver projects and system enhancements to agreed scope, budget, timescales, and quality standards.
• Support governance activities and ensure compliance with IT policies, standards, and procedures.
• Evaluate requests for new software and technology solutions to ensure alignment with business needs, IT strategy, and architectural standards.
• Analyse and improve internal IT processes to strengthen governance and operational effectiveness.
• Prepare and deliver presentations, recommendations, and status updates to stakeholders and steering committees.

• Extensive experience in a Business Analyst, Business Systems Analyst, Application Analyst, or similar business systems role.
• Experience supporting and enhancing one or more business-critical enterprise applications.
• Strong business and technical analysis skills, with the ability to translate business requirements into practical technology solutions.
• Proven experience engaging with stakeholders at all levels and building strong cross-functional relationships.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.
• Strong documentation and process mapping capabilities.
• Experience managing third-party suppliers and software vendors.
• Demonstrable experience delivering projects, system implementations, upgrades, and business change initiatives.
• Project Management qualification or equivalent practical project delivery experience.
• Degree-qualified or professionally accredited through recognised industry bodies.

• Experience with in the oil and gas, energy, or related industrial sectors.
• Knowledge of business processes across functions such as Finance, HR, Procurement, or Operations.
• Experience working within complex, multi-site, or global organisations.
• Familiarity with enterprise applications such as ERP, HR, Finance, or operational business systems.

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In…