Senior Technical Success Manager

Job-:
Services & Support

Location:

United Kingdom At Infoblox, every breakthrough begins with a bold “what if.”What if your ideas could ignite global innovation? What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further.

Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as Cybersec Asia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you?

Become the force that turns every “what if” into “what’s next”.In a world where you can be anything, Be Infoblox.

Senior Technical Success Manager We have an opportunity for Senior Technical Success Manager based in UK to join our dynamic Support team, reporting to the Manager, Technical Success. In this role, you will be the primary point of contact for our Infoblox Enterprise and Service Provider customers across the EMEA region. You will champion our customers' needs and ensure their utmost satisfaction by leveraging your expertise to diagnose and analyze complex technical issues to provide effective solutions.

You will also deliver comprehensive status reports to our customers, keeping them well-informed about the progress of their inquiries and any ongoing  a Contributor
- What You’ll DoProvide exceptional remote technical support to both Infoblox customers and partners, ensuring their satisfaction and success

Own customer issues and diligently work toward their resolution, demonstrating a high level of responsibility and commitment

Conduct thorough research, diagnostics, and troubleshooting to identify effective solutions for customer problems, maintaining a focus on timely and accurate issue resolution

Offer prompt and precise feedback to customers, keeping them informed about the progress of their inquiries and the steps being taken to address their concerns

Prepare comprehensive root cause analysis documentation for any outages or critical incidents

Recommend both new and existing solutions, playing a crucial role in enhancing application and system functionality, introducing new features, and addressing defects

Partner with third-party software vendors and their professional services teams to tackle complex integration challenges, fostering effective problem-solving and solution implementation

Act as a trusted advocate for customers, working closely with cross-functional teams including Sales, Systems Engineering, Engineering, and Product Management to ensure customer requirements are met and exceeded, going above and beyond to provide innovative solutions and workarounds for customers

Install and configure Infoblox products and third-party software for support lab testing purposes as required, building a comprehensive understanding of the products and their capabilities

Conduct quarterly business reviews with customers, providing valuable insights and recommendations to enhance their experience and maximize their value from Infoblox solutions

Be Prepared

- What You Bring:

Bachelor’s degree in computer science,…