Engagement Lead

Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requests Is solely responsible for the success, failure, and management of all team members’ activities and communications during the engagement Engagement Management (External):
Leads the technical conversation and drive the direction and strategy of the engagement Educates the Client on how to make an informed decision Guides the Client on the importance of conducting a cost vs. benefit analysis Maintains accountability for accurate and timely password changes within 24 hours Builds the strategy for success and deliver it Assists client with developing and executing their recovery plans Establishes priorities for their IT and Arete engagement personnel Is the subject matter expert on various technologies, infrastructure, and engagement-specific items Tracks progress to completion Engagement Management (Internal):
Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver Ensures project work streams are being delivered on-time Monitors budget and team hours against allocated hours within the statement of work (SOW) Ensures daily time entry is complete within Project management tool for the team Ensures project work streams are being delivered on-time Ensures project budget is correct.

Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessary Ensures the engagement team is utilized to a blended 70% Easily identifies opportunities for add-on services to continue assisting Clients with Arete resources Ensures teams execute tasks successfully and validates work product quality Provides routine updates to CCC regarding overall engagement and action items Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as needed Coaches and mentors junior team members Proposes tactics and strategies that impact overall processes May perform other duties as assigned by management

Excellent time management and organizational skills Widely recognized technical abilities Ability to teach others Proficiency with reading the room and adjusting conversational style accordingly. Ability to navigate difficult conversations effortlessly Expert at managing client expectations Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses Ability to lead projects with security implementations Thorough background or knowledge of network enterprise systems administration Thorough knowledge and understanding of operating systems and hardware architectures:
Linux/Unix, Mainframe, Windows, Cloud, etc. Thorough knowledge and experience with core set of standard Industry technology and platforms and familiarity with cybersecurity tools. Hands-on not required but a plus Endpoint Detection and Response (EDR) solutions E-mail platforms:
Microsoft Office (M365), On-premises Exchange, Google Workspace Anti-virus (AV) vendors Identity Access Management (IAM)/Zero Trust systems Disaster Recover Plans Firewall and Virtual Private Network (VPN) platforms Remote access tools Knowledge of Enterprise architecture Network segmentation Cloud Provider Platforms:
Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) On-premises technologies, Physical and Virtual Servers, Firewalls, routers, storage, Security Information Event Management (SIEM), Multi-factor authentication DMZ configurations Thorough knowledge of containment, preservation, and acquisition of data within compromised IT environments Thorough knowledge of email servers: on-premises, cloud hosted, and third-party hosted Demonstrates deep understanding of configurations Understands how email servers connect to or authenticate with Active Directory (AD) Understands how to collect relevant logs from popular email services (Exchange, Exchange Online, Google Workspace, and M365) Familiarity with or knowledge of how to familiarize oneself with additional platforms as required Comfortable directing IT personnel to perform collection of required log information Knowledgeable with securing email platforms and directing IT administrators on proper configuration techniques

Ability to establish priorities, work independently and proceed with objectives with minimal supervision

Minimum of 7 years conducting digital…