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Senior Technical Support Engineer - Enterprise SaaS

Job in Aberdeen, Aberdeen City Area, AB10, Scotland, UK
Listing for: NiCE
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR

Job Description & How to Apply Below

NiCE seeks an experienced technical customer service engineer to diagnose and resolve complex software issues for our contact centre customers. You will use logs, traces, and network knowledge to identify root causes, while maintaining professional communication with clients and cross-functional teams.

You will mentor peers, contribute to knowledge content, and help optimize processes to meet SLA targets. A strong background in SaaS support and networking is essential for success.

This posting is for the Senior Technical Support Engineer
- Enterprise SaaS role at NiCE, based in United Kingdom.

This opportunity is part of our work in IT & Technology.

The advertised compensation is 40.000 - 60.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior Technical Support Engineer
- Enterprise SaaS role in the description above.

Position Requirements

10+ Years work experience
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