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Senior Technical Support Engineer - Incident Lead

Listing for: Academic Key
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 70000 - 80000 GBP Yearly GBP 70000.00 80000.00 YEAR

Job Description & How to Apply Below

Magnet Forensics, based in the United Kingdom, is seeking a Senior Technical Support Engineer to lead resolution of high-severity customer issues and mentor the team. You will partner with Engineering to improve product quality and support effectiveness.

The role requires 5+ years in advanced technical support or systems engineering, and experience with Salesforce Service Cloud. The position offers a hybrid work model with travel to offices as needed.

Step into the Senior Technical Support Engineer
- Incident Lead role at Academic Key in United Kingdom and grow with us.

This position is for the Senior Technical Support Engineer
- Incident Lead role at Academic Key.

We are seeking a motivated Senior Technical Support Engineer
- Incident Lead to join Academic Key in United Kingdom.

Consider building your career as a Senior Technical Support Engineer
- Incident Lead at Academic Key.

Position Requirements

10+ Years work experience
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