International Operations Agent III

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago.

Responsible for effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight‑forwarding shipments into and out of the United Kingdom. Oversee shipment handling across all transportation modes – air, ocean, and surface – ensuring activities align with customer requirements and contractual agreements.

• Build trusted‑advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
• Prepare accurate and profitable quotations, provide end‑to‑end service recommendations, and ensure a consistently high level of customer satisfaction.
• Coordinate the full day‑to‑day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs‑related processes.
• Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
• Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
• Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end‑of‑month deadlines.
• Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
• Support continuous learning, assist with onboarding and cross‑training of team members, and perform additional duties as business needs require.

• 5 to 7 years of applied on‑the‑job and industry experience.
• Cargo Wise software experience a plus.
• Customer focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
• Professional level oral & written English language skills.
• Problem solving: ability to identify problems and issues of varying complexities and find effective solutions.
• Attention to detail: ensuring one’s own work is complete and accurate; monitoring the quality of work, verifying information.
• Knowledge of raising and discharging of T1’s would be an advantage.

• Private healthcare through BUPA (medical and dental) after a qualifying period.
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
• Life Assurance equal to 2x your annual salary for peace of mind.
• 26 days of annual leave.
• Childcare vouchers to support family needs.
• Eyecare vouchers for vision health.
• Cycle to Work scheme to promote sustainable commuting.
• Car allowance or company car for certain roles.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine.

Backed by scalable, user‑friendly technology, AIT’s flexible business model customises door‑to‑door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full‑service options also include customs clearance, warehouse management and white glove services.