Facilities Team Member

Facilities Team Member

Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces where your skills keep our student community thriving every day.

Contract Type:
Permanent

Working Hours:

37.5 hours per week, 5 days per week between 7am and 9pm. Weekends will be required on a rota basis.
Salary: starting from £31,519 per annum + bonus + benefits

As a Facilities Team Member, you’ll play a key part in creating safe, welcoming, and well‑maintained spaces that help our students feel at home and thrive. You’ll work closely with your Facilities Team Leader, peers, and residents, resolving maintenance issues, responding to health and safety needs, and supporting a high‑quality living environment. Every day is different whether you’re fixing a door, responding to an urgent call, or simply checking in with students.

Your attention to detail and commitment to our values will help build a positive community where everyone belongs.

• Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance.
• Ensure Health and Safety Compliance: Maintain a safe environment by monitoring, responding promptly to safety‑related calls, and adhering to all relevant policies.
• Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude.
• Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps, complete planned inspections, and report remedial work to the appropriate engineer.

We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.

To be successful in this role, you will:

• Basic technical maintenance skills – including joinery, plastering, basic domestic plumbing, and completing electrical changes safely.
• Knowledge and adherence to Health and Safety legislation – ensuring a safe working environment and compliance with legal standards.
• Experience in general maintenance and customer‑facing roles – demonstrating the ability to work effectively while delivering top customer service.
• Strong problem‑solving and communication skills – capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues.

In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive.

Benefits include:

• Performance‑related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save.
• Life assurance worth 4 times your salary.
• Share save scheme.
• Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents.
• Medicash (Health Cash Plan) – access to claim back the cost of routine medical care.
• Employee Assistance Programme (EAP).
• Free volunteering day per year.
• Access to discounted retail and hospitality services.

There’s additional benefits on our careers page.

We also provide 20% student rent in our properties for your family.

Once you’ve joined, you’ll gain access to an extensive suite of learning.

If you’re expecting ordinary, think again. We’re different. Join us and find out.