Trade Operative - Joiner

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£34,205 - £36,006 per year

40 hours per week -
Monday to Friday, 8:00am – 16:30pm

The Responsive DTD Joiner is responsible for delivering high-quality day-to-day repairs and maintenance within customers' homes, ensuring work is completed safely, efficiently, and right first time. The role involves diagnosing and repairing a wide range of joinery issues, maintaining excellent customer service, and ensuring compliance with health and safety standards. On a typical day, the successful candidate will attend multiple properties to carry out repairs such as doors, locks, windows, kitchens, flooring, fencing, and general joinery maintenance, while keeping customers informed and accurately updating job records through company systems.

• Carrying out all types of repairs from replacing a door to lifting and replacing floors, fitting kitchen units and fitting doors and windows
• Ensuring tools and equipment are maintained in good condition and restocking these when needed
• Responding positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to SVQ/NVQ Level 2 in core subject . As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Working knowledge of the application of Health and Safety legislation
• Good communication and customer care skills
• Working to deadlines and prioritising work loads
• This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £34,205 per annum (rising to £36,006 per year after 12months, subject to satisfactory performance)

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