Director, Energy & Marine

Reporting to: VP, Specialty Travel, with matrixed reporting line to VP, Navan Premier Operations

As the Director of Energy & Marine (E&M), you are the operational heart, primary customer advocate, and deep domain authority for Navan’s E&M business. Having built this business from the ground up, you will be a key part of the team that will transition the sector from a legacy, offline servicing model into a hyper-scaled, global power powered by Navan and Travelxen’s AI-driven platform.

Reporting operationally to the VP, Speciality Travel and in matrix alignment with the VP, Navan Premier Operations, you will bridge the gap between traditional industry expertise and next-generation travel technology. You will lead our frontline team in Aberdeen, ensure unparalleled operational delivery, protect our core revenue, and act as the key commercial partner to global enterprise sales.

• Legacy-to-Platform Migration: Act as the key operational champion migrating clients and consultants from legacy R&M technology to the automated Navan and Travelxen platform.
• Workflow Preservation: Scope, review, and translate complex, bespoke E&M workflows (such as crew and rig rotations) to help the product team build automated alternatives.
• Operational Excellence: Maintain ultimate accountability for service excellence, SLA compliance, and fulfillment quality across E&M fulfillment teams.

• Strategic Account Protection: Drive client retention across the existing E&M portfolio by attending critical client reviews alongside CSMs.
• Enterprise Sales Support: Support global sales as the primary Subject Matter Expert (SME) for high-value bids, proposal writing, and pitch presentations for new enterprise prospects.
• Commercial Safeguarding: Work alongside the VP Specialty Travel to actively manage commercial metrics for the E&M unit, including Volume/Yield targets, strong Cost of Goods Sold (COGS) control, and active management of aged debt.
• Existing client relationships:
  To cultivate and sustain strong client relationships through consistent visibility, engagement and accessibility across the existing client portfolio, throughout their contractual lifecycle.

• Aberdeen Anchor: Leverage deep personal networks and sector credibility in Aberdeen to cultivate customer referrals and maintain Navan’s market dominance in the UK energy hub.
• Frontline Advocacy: Motivate, mentor, and manage the specialized E&M travel consulting teams, ensuring talent performance aligns with global company objectives during a period of digital transformation.
• Sector Thought Leadership: Contribute to E&M marketing material, sector-specific content, and industry positioning to highlight Navan’s tech-forward disruption of the segment.

• 10+ Years of Segment Mastery: Deep, unassailable domain expertise within the Energy, Marine, and Offshore travel sectors.
• Proven Operational Leader: Demonstrated success building and managing specialized corporate travel fulfillment teams and operations.
• Hyper-Connected Network: Strongly rooted and respected within the Aberdeen business ecosystem.
• Change Agent Change-Mindset: Willingness to lead teams through digital transformation, shifting legacy offline habits toward platform-driven automation and AI solutions.