Operational Director - Later

Role: Operational Director - Later Living

Location: Field-based (UK Wide)

Contract
:
Permanent

Hours: Monday to Friday, 9am–5pm (35 hours per week)

First Port, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Operational Director you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As an Operational Director
, you will play a critical leadership role in delivering this vision across Later Living, leading high-performing teams and driving operational excellence  will hold full accountability for operational performance, client satisfaction, and commercial delivery across a significant portfolio.

You will lead a team, ensuring consistent, high-quality service delivery across all developments while embedding a culture of accountability, performance, and continuous improvement.

This is a strategic and operational leadership role, requiring strong commercial acumen, people leadership, and the ability to influence at all levels.

• Set and deliver the regional strategy, aligned to First Port’s overall business objectives.
• Own P&L accountability for the region, ensuring financial performance meets or exceeds targets.
• Drive sustainable growth, identifying opportunities to expand services and improve commercial outcomes.
• Act as the senior operational leader for the South East, ensuring consistency of standards and service delivery.

• Lead, coach, and develop a team, building a high-performing leadership structure.
• Create a strong talent pipeline, developing future leaders within the business.
• Foster a culture aligned to First Port’s leadership principles:
  Collaborative, Consistent, Simple, and Clear.
• Ensure robust performance management, succession planning, and engagement across all teams.

• Ensure delivery of KPIs, SLAs, and customer service standards across the region.
• Drive continuous improvement, identifying and implementing efficiencies in processes and systems.
• Oversee large, geographically dispersed teams, ensuring alignment and consistency.
• Lead the embedding of new systems, technology, and operational processes.

• Build and maintain strong relationships with key clients, developers, and stakeholders.
• Act as a senior escalation point for complex issues.
• Lead on high-level client meetings, ensuring satisfaction and retention.
• Champion a customer-first culture that consistently delivers excellent service.

• Partner with the…