Team Leader, Management

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £38,000 to £45,000 Working Hours/Pattern:
Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Do you have experience leading and coaching performance-driven teams within employment, recruitment, skills, welfare-to-work, careers guidance or a related sector? Do you have experience managing team performance against KPIs, quality standards and customer/participant outcomes, including performance reviews, coaching and continuous improvement activities? Then consider the role of Team Leader at Reed in Partnership! Internal applications for this role close on 22/10/2026

What is the role about? North Sea Jobs Service (NSJS) is a voluntary transition service for current and former UK-resident oil gas workers who have worked in the industry within the last 2 years. It is commissioned by the UK Government, specifically the Department for Energy Security and Net Zero (DESNZ). Workers can access up to 12 months of tailored support, with the primary aim to create employment opportunities through employer and trade union engagement and provide Workers with tailored employment support and training.

The Team Leader leads frontline delivery teams, ensuring Worker’s receive high-quality employability, careers and progression support. The role is responsible for team performance, service quality, employer engagement and achievement of employment and training outcomes whilst maintaining a positive Worker experience. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets;

resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).

• Periodic performance management meetings with all staff, including scored quarterly reviews and bi-annual development appraisals.
• Mentoring new and experienced staff, coaching for performance and instruction as required.
• Identifying skills gaps and co-ordinating development actions and training interventions for the team to excel in their roles and progress further within the company.
• Supporting recruitment of your team and across the wider business as required.
• Managing underperformance supportively but rigorously, working in partnership with the People team to progress persistent underperformance through the formal management process.
• Conducts caseload reviews with their direct reports every month, assessing staff performance with their caseload focusing on the quality of support provided to help a worker achieve their outcomes, reporting to the Senior Operations Manager.
• Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports.
• Utilising Management Information tools to monitor performance, trends and best practice.
• Weekly and monthly reviews of performance and targets through the monthly performance management tool.
• Delivers Career Transition Workshops as and when required.
• Facilitating and maintaining relationships with employers at a regional/local level to identify…