Technical Support Manager - Projects

As Projects Technical Support Manager, you'll play a critical role in maintaining the performance and reliability of our technical infrastructure.

Leading a team of field-based technicians, you'll ensure technical issues are resolved quickly, installations are delivered effectively, and service standards remain consistently high across our venues.

This is a hands-on leadership role that combines operational management, technical expertise and continuous improvement, helping to drive service excellence throughout the business.

• Leading the delivery of technical support services across Grosvenor Casino venues, ensuring incidents, faults and escalations are managed effectively and service levels are achieved.
• Managing, coaching and developing a team of Field Support Technicians, including performance management, training, rota planning and resource allocation.
• Planning and coordinating maintenance, installations and support activity to minimise operational disruption and maximise service performance.
• Ensuring all technical work is delivered safely and in line with company policies, regulatory requirements and asset management standards.
• Monitoring service performance, identifying trends and producing insightful reporting to drive improvements in quality, efficiency and cost control.
• Building strong relationships with venue teams, operational stakeholders, suppliers and external partners to support business priorities and technical change.
• Supporting technical projects, upgrades and new installations while driving standardisation, best practice and continuous improvement across the support function.
• Providing leadership during incidents and escalations, ensuring issues are resolved quickly and effectively.

We're looking for a driven and organised technical leader who thrives in a fast-paced, multi-site environment and has a passion for delivering exceptional service.

• Experience managing field-based technical teams, including performance management, coaching, scheduling and workload planning.
• Proven experience within technical maintenance, field service, installation or technical service operations.
• Experience supporting technical projects, upgrades, installations or service improvement initiatives.
• Ability to work independently, make informed decisions and contribute positively to a collaborative team culture.
• Flexibility to travel extensively and support operational requirements across the UK.

• Previous experience in a Senior Technician, Technical Manager, Field Service Manager or similar leadership role.
• Experience supporting technology within a customer-facing, hospitality, leisure or gaming environment.

At Grosvenor Casinos, you'll join a business that's investing in innovation, technology and customer experience.

You'll have the opportunity to lead a talented technical team, influence service improvements across a national estate and play a key role in supporting the future success of our venues.

This role requires regular nationwide travel and overnight stays
, which are essential to supporting our venues and operational priorities across the UK.