Chief Executive Officer

We are looking for an accomplished senior leader who can provide clear strategic direction, strengthen organisational sustainability and build influence across Dumfries and Galloway and beyond. The successful candidate will combine strong organisational leadership with a genuine commitment to social justice, equality and citizen-centred services.

The successful Chief Executive will be recognised as a strategic leader who can shape the future of the organisation through vision, influence and collaboration. They will build confidence with the Board, staff, partners and funders, advocate for the needs of communities locally and nationally, and build on the position of the organisation as an influential and trusted voice within Scotland’s advice sector.

The Chief Executive Officer (CEO) will provide visionary, values-led leadership to ensure the long-term sustainability, development and impact of Dumfries & Galloway Citizens Advice Service (DAGCAS). Working in partnership with the Board, the CEO will lead the development and delivery of the organisation’s strategic direction, ensuring the provision of high-quality services that respond to the changing needs of communities across Dumfries and Galloway, while influencing policy and practice at both local and national levels.

The CEO is the organisation’s principal ambassador, building strategic relationships across local government, Scottish Government, Citizens Advice Scotland, the NHS, the third sector, regulators, funders and elected members. Through political awareness, strategic insight and collaborative leadership, the CEO anticipates emerging policy, legislative and funding developments, positioning DAGCAS to influence decision-making and secure opportunities that strengthen services and improve outcomes for citizens.

The CEO leads organisational transformation, innovation and continuous improvement, creating a high-performing, inclusive culture that empowers staff and volunteers to deliver excellence. As principal adviser to the Board, the CEO ensures robust governance, effective risk management, financial sustainability and organisational resilience while maintaining the highest standards of integrity and public accountability. The CEO is a visible and accessible leader who actively role models the organisational values.

The role requires the ability to travel throughout Dumfries and Galloway and nationally as required, together with a willingness to work flexibly, including occasional evenings and weekends. Satisfactory Disclosure Scotland/PVG Scheme membership will also be required.