Supervisor Payroll

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Empowering global work forces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our fundamental beliefs at Cloud Pay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

We are seeking a proactive and people-oriented UK Payroll Supervisor to join our growing UK operations. In this leadership role, you will guide a team of payroll professionals, ensuring the accurate and timely delivery of end-to-end UK payroll services in a dynamic, multi-client environment. This role is ideal for someone who combines strong technical payroll knowledge with a passion for team development, client success, and continuous improvement.

You’ll play a vital part in maintaining high standards of compliance and customer satisfaction, while helping your team grow and thrive in a collaborative and inclusive workplace. You must already be living in the UK to apply for the role and have full eligibility to work in the UK.

• Lead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagement
• Conduct regular 1:1s, performance check-ins, and development conversations
• Provide guidance on complex payroll matters, ensuring adherence to internal processes and external regulations
• Support onboarding and provide system training and guidance on new payroll updates
• Oversee the full UK payroll cycle, including data validation, processing, reconciliation, and reporting
• Ensure accurate and timely payroll delivery in line with agreed service levels
• Act as an escalation point for client queries, providing prompt and effective resolution
• Build and maintain strong client relationships to support satisfaction, retention, and trust
• Join regular client calls and follow up on outstanding items
• Continuously review payroll processes to identify opportunities for efficiency and improvement
• Monitor and action industry and legislative changes to ensure ongoing compliance
• Use data and analytics to evaluate team and client performance, and lead targeted improvements
• Ensure adherence to internal calendars and deadlines by both clients and team members

• Solid experience with end-to-end UK payroll processing, ideally in a bureau or multi-client environment
• Familiarity with UK payroll regulations, systems, and compliance requirements
• Strong analytical, time management, and prioritisation skills in a fast-paced setting
• Clear and confident communicator, capable of building relationships at all levels
• Committed to delivering an outstanding client experience with attention to accuracy and service quality
• Experience in team leadership or mentoring, with openness to candidates stepping into their first formal leadership role
• Passion for professional growth and staying informed on payroll trends and changes
• A CIPP qualification (or working toward one) is a plus, though not essential

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be…