Group Technical & Customer Standards Manager

Group Technical & Customer Standards Manager

At The Compleat Food Group
, we're on a mission to create food to feel good. As our business continues to grow, we're looking for a Group Technical & Customer Standards Manager to join our central Technical team and play a key role in managing customer relationships, food safety standards, compliance and technical performance across our branded, food service and B2B channels.

This is a fantastic opportunity for an experienced technical professional who enjoys building strong customer relationships while driving high standards across a complex, multi-site food manufacturing business.

Reporting to the Central Technical Operations Director, you'll act as the primary technical contact for our Food Service, B2B and Compleat Brands customers, ensuring technical requirements are understood, communicated and delivered across the business.

Key responsibilities include:

• Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.
• Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.
• Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.
• Coordinating customer audits, visits, technical reviews and associated action plans.
• Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.
• Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.
• Supporting the development and implementation of customer standards, policies and technical ways of working.
• Managing the communication of customer codes of practice, technical standards and training requirements across the business.
• Leading complaint management activities across Compleat Foods Brands.
• Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.
• Supporting technical escalations and representing the business in customer meetings when required.

We're looking for someone who combines strong technical expertise with excellent stakeholder management skills.

You'll ideally have:

• Experience with in Technical, Quality or Food Safety roles in a food manufacturing environment.
• Strong knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
• Experience managing customer technical relationships and influencing stakeholders at all levels.
• A solid understanding of HACCP, traceability, allergen management, supplier assurance and quality management systems.
• The ability to interpret technical data and identify risks, trends and improvement opportunities.
• Excellent communication and relationship-building skills.
• A proactive, organised approach with the ability to manage multiple priorities.
• Experience working across multiple sites or complex manufacturing operations would be advantageous.

• Food Safety Level 4
• Lead Auditor Qualification

At The Compleat Food Group, you'll be part of a business that's ambitious, innovative and committed to delivering high-quality food products to customers across the UK. You'll work with passionate colleagues, have the opportunity to influence technical standards across the Group, and play a key role in protecting and enhancing customer relationships.

AtThe Compleat Food Group, we believe our people are the heart of our success. That's why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

• Salary Sacrifice Schemes– including Electric…