Operational Support Specialist

Address Unit C1, The Lombard Centre, Kirkhill Pl, Dyce, Aberdeen AB21 0GU

Tel

Company Description:
Join our team at Metro Rod & Metro Plumb and Pirtek Aberdeen, leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK. As part of a national market network of independently owned, regional franchises, and a dynamic trade centre, we offer a supportive environment aimed at growth and excellence in service delivery.

Role Overview:
We are seeking an experienced Scheduling Assistant / Trade Counter Assistant, open to individuals from any sector, to play a pivotal role in our customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.

Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.

Manage incoming calls, bookings, and queries with a focus on customer satisfaction.

Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations

Support service delivery, billing, finance teams with necessary reports and MI.

Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.

Log and process jobs through the company IT system and assist with stock control, ordering, and distribution

Ensure the office area is always clean, presentable, and well-stocked

Collect customer feedback and Google reviews to enhance service quality

• Have hands on experience working with equipment.
• Previous experience in a Scheduling, Customer Service, or Technical/Engineering role preferred.
• Excellent written and verbal communication skills.
• Competent IT and keyboard skills with the ability to multi-task.
• Customer-focused, enthusiastic, and confident communicator.
• Great administrative and organisational ability.
• GCSE in English and Maths advantageous.
• Resilient, adaptable, and able to work both collaboratively and independently.
• Competitive salary and company pension.
• Auto-enrolment pension and structured training and development.
• Paid leave of 20 days plus 8 statutory days with potential time off in lieu and enhanced payments.
• Free and on-site parking.
• Positive team environment to develop skills and career.

Complete this form to apply for the role.

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