Facilities Assistant

This role is all about using your practical skills and attention to detail to look after a place that people love. We're looking for a Facilities Assistant at Stourhead to help keep the whole place in good condition and running smoothly for all the people who visit.

You will work closely with the Welcome Team and other facilities team members to manage a mix of proactive and reactive work to give our visitors a happy day out.

Salary: £12.75 per hour

Contract: Fixed term contract until
31-Jul-2027

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work. With a huge catering operation and sizable retail outlet, the 50 strong team work closely with local partners and businesses.

Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead.

You’ll help with the day-to-day presentation of the National Trust’s buildings and outdoor spaces. You’ll be turning your hand to all sorts of cleaning and minor bits of maintenance, making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries and driving vehicles.

Duties such as cleaning, sweeping, emptying bins, and litter-picking, both inside and outdoors, form a core part of this role. You’ll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. You might also get involved with general maintenance work and helping other teams if they need extra support.

You can view the full role profile for this role in the attached document. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well‑organised and adaptable
• Willing to learn new skills
• Comfortable working in a flexible and adaptable way

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Stourhead, Stourton, Warminster, BA12 6QD

• Compliance
• Eligibility to Work in the UK

Closing Date: 12th July 2026

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.